Help and FAQs

1. Product Condition

Unless specified as new, all products sold are used (pre-owned) and may have reasonable wear.

2. Prices and Availability

Prices and availability on products are subject to change without notice. For current pricing and availability, please use the 'Request Quote' feature found on individual product pages.

3. Payment Methods

Remington Test extends Net 30 Terms on approved credit for U.S. customers. A signed hardcopy or faxed purchase order is required.

Remington Test accepts credit cards through Paypal and Google checkout. Order products online using the shopping cart feature.

Remington Test accepts bank wire transfers for international customers. Bank details are provided with acceptance of the invoice. Please note a $25.00 service charge will be added to your total to cover transfer fees. All orders are processed when your transfer has been confirmed.

4. Shipping and Handling

We ship both domestically and internationally. Title and risk of loss shall pass to the customer upon delivery of the products by Remington Test to the carrier. Reasonable handling fees may be added to any shipment to cover materials.

Domestic Shipments

Remington Test ships all domestic orders via UPS Ground prepaid. This means we pay the freight charges and add them to your invoice. If requested by the customer, Remington Test will ship according to the terms indicated on the customer's purchase order.

International Shipments

Remington Test ships all international orders the best-way depending on the weight and size. Prior quotation will be provided via invoice to any destination. For convenience, Remington Test recommends use of your preferred carrier and have all charges billed to your account. The customer shall be liable for all import duties, taxes and any other expenses incurred or licenses or clearance required at port of entry and destination.

5. Warranty

All new products purchased will be covered by the manufacturer warranty as specified in the quotation. Contact Remington Test for more information on manufacturer warranty period and coverage for all new products.

All used (pre-owned) products purchased will be covered by Remington Test limited 90 day warranty unless specified otherwise in the quotation. Extended warranties are available.

6. Returns

All returns with the exception of rentals require prior authorization from Remington Test.

All non-defective returns of new products will be subject to a 15% restocking fee if returned within 5 days of delivery date at the buyer's expense.

All used (pre-owned) products include a 5 day inspection period from delivery date and may be returned for any reason at the buyer's expense. All returns after the 5 day inspection period will be subject to a 15% restocking fee if returned within 10 days of delivery date.

Both new and used (pre-owned) products returned within 30 days from delivery date will be subject to a 25% restocking fee.